Shipping & Refund
At Youn, we are committed to delivering your order as quickly and efficiently as possible. However, shipping times and costs vary based on your location within the European Union (EU).
Shipping Locations:- We currently only deliver to countries within the European Union (EU).
- Shipping costs are calculated based on your location and will be displayed during the checkout process.
- Delivery times can vary depending on your location. Orders typically take between a few days up to several weeks to arrive, depending on the destination country and the local postal service.
- Orders are processed within 1-3 business days.
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment via the link provided in the email.
Refund Policy
We want you to be completely satisfied with your purchase from Youn. If you need to return an item, please follow the steps outlined below:
Eligibility for Refunds:
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Items must be returned within 14 days of receipt. To qualify for a refund, the items must:
Be in their original condition—unworn, unwashed, and undamaged. Have all original tags attached.
Refund Process:
- To start a return, please email us at info@younclo.com with your order number and the reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item.
- The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
- We cannot accept returns of items that have been worn, damaged, or altered in any way.
- Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
If you have any questions or need assistance, don’t hesitate to contact us at info@younclo.com.